Refund Policy

Modified by : November 5, 2024

Refund Policy for An Nour Institute for Al Azhar Education

At An Nour Institute, we are committed to providing high-quality user experiences. We understand that circumstances may arise that necessitate a refund request. This Refund Policy outlines the conditions under which refunds will be issued, the process for requesting a refund, and other important details.

  1. Eligibility for Refunds

Refunds are considered under the following conditions:

  • Course Dissatisfaction:If you are not satisfied with the course content or the learning experience, you may request a refund within 14 days of purchase, provided that less than 25% of the course content has been accessed.
  • Mistaken Purchase of Course Type:If you mistakenly purchase a live course instead of a recorded course (or vice-versa), you may request a refund within 14 days of purchase, provided that the class has not started or less than 25% of the recorded course content has been accessed.
  • Duplicate Purchases:If you accidentally purchase the same course more than once, we will refund the duplicate transaction(s).
  • Technical Issues:If you are unable to access the course due to technical issues on our platform that cannot be resolved within 48 hours, you are eligible for a refund.
  • Instructor Unavailability:If a course is instructor-led and the instructor becomes unavailable, leading to significant delays or a lack of communication, you may request a refund.
  • Course Cancellation:If a course is canceled by An Nour Institute or a significant portion of the content is removed, affected users will be eligible for a full refund.
  • Subscription Plans:For subscription-based services, you can request a refund within 7 days of the initial subscription payment. Subsequent payments are non-refundable.
  1. Non-Refundable Situations

Refunds will not be issued under the following circumstances:

  • Change of Mind:Refunds are not provided if you simply change your mind after purchasing the course.
  • Expired Refund Period:Requests made after the refund eligibility period (14 days for one-time purchases, 7 days for subscriptions) will not be honored.
  • Earned Course Certificate:If you have already earned your course certificate within the 14 days complaint period, you are no longer eligible for a refund.
  • Completion During Refund Period:If you file a complaint then earn the course certificate, you will not be entitled to a refund.
  • Completed Courses:If you have accessed 25% or more of the course content, refunds will not be issued.
  • Ongoing Refund Process:When you request a refund, the refund process will be in progress. If you complete any activities (e.g., play a video, try a quiz or test, download materials from the specific course) and proceed with the course, you will not be eligible for a refund.
  • Subscription Based Course:Refund for subscription based courses will not be applicable if a refund request is submitted before 24 hours or less of starting the class.
  • E-Book Purchases:If you have purchased an e-book or article, refunds will not be issued.
  1. How to Request a Refund

To request a refund, please follow these steps on a computer:

  1. Contact Support:Email our support team at refund@annour.education with your purchase details providing the below information:
  2. Email address and phone number you have used to sign up and purchase
  3. Receipt copy and rder number
  4. Course name
  5. Reason for the refund request.
  6. Review Process:Our team will review your request within 5 business days. During this time, we may ask for additional information or clarification.
  7. Refund Approval:If your refund request is approved, the refund will be processed within 7-10 business days. The refund will be issued to the original payment method used during the purchase.

4. Refund Processing

– Prograss deletaion: After a refund request has been accepted, you’ll be unenrolled from the course and your progress will be removed.

– Time Frame: Refunds are typically processed within 7-10 business days after approval. However, processing times may vary depending on your payment provider.

– Partial Refunds: In certain cases, partial refunds may be issued if only a portion of the content has been accessed.

– Currency and Fees: Refunds are issued in the original purchase currency. Any transaction fees, conversion fees, or other charges incurred during the payment process are non-refundable.

– Confirmation Email: Once the refund has been done, you will receive a confirmation email to your registered email account.

  1. Amendments to the Refund Policy

An Nour Institute for Al Azhar Education reserves the right to amend this Refund Policy at any time and by case scenario. Changes will be communicated via email or posted on our website. It is your responsibility to review the policy periodically.

  1. Contact Information

For any questions or concerns regarding this Refund Policy please contact our support team at refund@annour.education. or call us at +880 199 990 2629 for emergencies.